Fairfield Joplin Honored for Guest Satisfaction Scores
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The Fairfield by Marriott Joplin in Missouri has been honored by Marriott International with its Silver Circle Award, which recognizes hotels that are in the top 20% of overall guest satisfaction ratings.
The award was presented during the 2023 Marriott Select Brands General Managers Conference, held in Anaheim, California, in May. Fairfield Joplin General Manager Tanya Bogenrief accepted the award on behalf of her staff.
“Thanks are due to our team members, who go out of their way to make sure every guest has a successful stay, she said.
A recent guest review gave the hotel five stars. The “comfortable bed” gave the guest “a great, restful night.” The complimentary breakfast “had something for everyone.” And the staff? “Helpful and very friendly.”
The Fairfield Joplin is one of nine hotels in M&R’s portfolio that are Marriott brands: three additional Fairfields, two SpringHill Suites, a Residence Inn, a TownePlace Suites and a Le Méridien. In addition to Tanya, a number of the other M&R general managers participated in the conference as well as Rob Arigo, vice president of operations.
Tanya Bogenrief, general manager of the Fairfield in Joplin, Missouri, proudly points to her hotel listed among Silver Circle Award recipients at the 2023 Marriott Select Brands General Managers Conference in May.
M&R’s team at the 2023 Marriott Select Brands General Managers Conference last month bonds during a break in the program. From left: Yan Chung, general manager of the Fairfield by Marriott New York Manhattan/Central Park; Rob Arigo, vice president of operations; Stevie Kaye, general manager of the Residence Inn by Marriott and SpringHill Suites by Marriott Long Island City, Robert Solis, general manager of the SpringHill Suites by Marriott New York Midtown Manhattan/Park Avenue; and Steven Lamour, general manager, TownePlace Suites by Marriott New York Manhattan/Times Square.
M&R was well represented at 2023 Marriott Select Brands General Managers Conference sessions. Foreground, from left: Stevie Kaye, general manager of the Residence Inn by Marriott and SpringHill Suites by Marriott Long Island City; Robert Solis, general manager of the SpringHill Suites by Marriott New York Midtown Manhattan/Park Avenue; and Rob Arigo, vice president of operations.
All decked out for the Fairfield by Marriott Awards Gala at the Marriott Select Brands General Managers Conference are, from left, Tanya Bogenrief, general manager of the Fairfield in Joplin, Missouri; Rob Arigo, vice president of operations; Yan Chung, general manager of the Fairfield by Marriott New York Manhattan/Central Park; and Kamal Rayavarapu, general manager of the Fairfield by Marriott St. Louis Collinsville IL.
