March 2025
Articles in
March 2025
Tanya Bogenrief, general manager of the Fairfield Inn Joplin in Illinois, and her dedicated team earned their “Clear Accountability Zone” performance recognition by Marriott Owner & Franchise Services for their “outstanding performance” and “commendable commitment to operational excellence” in 2024.
Women's History Month, a national observance each March, is the ideal time to reflect on women who inspire, empower and lead with strength and vision. M&R Team News is proud to spotlight the incredible female general managers and assistant general managers who exemplify excellence in leadership. Their dedication, mentorship and unique perspectives make a lasting impact, not only within their teams, but also across the hospitality industry.
In honor of Women’s History Month, M&R Team News is proud to spotlight an inspiring associate whose hard work, dedication and passion have shaped her remarkable journey.
Making guests feel at home is a top priority, and M&R’s hotels are adding thoughtful, unique touches to their public spaces to elevate the overall guest experience. From cozy cocoa bars to healthier breakfast options, these creative initiatives are bringing joy, convenience and a sense of community to hotel lobbies and dining areas.
Last month, M&R’s Hilton and Marriott hotel general managers and operations managers came together for a dynamic front office meeting focused on exchanging best practices for guest satisfaction. Several strategies emerged from the discussions, with a strong emphasis on guest expectations, anticipating guest needs and timely resolution of guest concerns.
