October 2023
Articles in
October 2023
New York’s John F. Kennedy International Airport is one of the world’s busiest, drawing nearly 27 million passengers in 2022. In July this year alone, 42,200 flights took off or landed. Many travelers who arrive before or after their flights stay overnight in one of M&R’s hotels.
Their workdays start as early as 5 a.m. during the week, later on weekends. They’re typically the first to interact with guests each morning, greeting everyone with a smile. Guests are happy to see them, if only because they are hungry. They are M&R’s intrepid breakfast attendants.
The heart of a breakfast attendant’s job is meeting guest expectations: greeting everyone with a welcoming smile, replenishing buffet items and clearing tables quickly to make room for more guests.
One of the lodging industry’s most popular amenities undoubtedly is the DoubleTree chocolate chip cookie presented at check-in. In keeping with consumers’ changing tastes, the complimentary treat is evolving with the times.
Life and accidental death & dismemberment insurance are important benefits offered by M&R. Eligible employees in non-management positions are provided with a $10,000 base life insurance policy as well as a $10,000 AD&D plan at no cost.
M&R celebrated National Wellness Week in August to encourage team members to practice better self-care, better manage the stress in their lives and develop healthier routines overall. Alan Chan, JFK area general manager, leads a rooftop morning yoga workout at the Best Western JFK Airport Hotel for the employees of that hotel, the Days Inn by Wyndham Jamaica/JFK Airport and Holiday Inn Express New York JFK Airport Area.
