October 2022
Articles in
October 2022
The opening of the TownePlace Suites New York Manhattan/Times Square on West 44th Street, off Eighth Avenue, in 2018, marked a milestone for both M&R Hospitality Management and Marriott International, the brand’s parent company. For M&R, it was the entry into the expanding extended-stay lodging category. For Marriott, it was the first TownePlace Suites in New York, the country’s largest hotel market.
M&R continues to make promoting from within a high priority as a way of motivating associates to go “the extra mile,” and in the process build a career in hospitality. Zonia Batres joined the company in 2017 and is an excellent example of an employee who benefitted from the promote-from-within strategy.
Hotel reviews on TripAdvisor, Google and other travel websites tell general managers a lot about guests’ experiences: what they liked and what they thought fell short and could use improvement. Guests often will praise team members as a whole, thanking associates for their service and thoughtfulness.
When people think about employee benefits, they tend to think of medical and dental benefits, given their importance to associates and their families’ health and well-being. M&R offers extensive coverage in these areas for eligible employees. But M&R also offers eligible associates a range of other useful benefits, including to help with commuting costs.
Housekeepers' Week has been celebrated in the U.S. for 41 years. This year it was Sept. 11-17. M&R values its housekeepers and breakfast attendants as “the heart of the house,” whether they are employed directly by M&R or work on a contract basis as employees of an outside agency.
Radisson Hotel New York Wall Street GM Benjamin Ortiz, right, surprises Director of Front Office Gabriel Grillo with a pizza lunch. Gabriel was honored for stepping up to extinguish a potentially dangerous fire that broke out in a hotel storage area in August.
Mindful of the powerful reach that social media platforms have achieved among the traveling public, Danielle Koeller, M&R’s regional director of digital, e-commerce and social media, launched an Instagram campaign recently to promote M&R’s soon-to-open 165-room Le Méridien New York, Fifth Avenue.
In an initiative to focus team members on the importance of staying healthy, M&R launched the company’s first companywide Wellness Days in August and September, featuring medical consultations, a healthy lunch and fitness-related giveaways.
