October 2022

In an initiative to focus team members on the importance of staying healthy, M&R launched the company’s first companywide Wellness Days in August and September, featuring medical consultations, a healthy lunch and fitness-related giveaways.

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Housekeepers' Week has been celebrated in the U.S. for 41 years. This year it was Sept. 11-17. M&R values its housekeepers and breakfast attendants as “the heart of the house,” whether they are employed directly by M&R or work on a contract basis as employees of an outside agency.

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Hotel reviews on TripAdvisor, Google and other travel websites tell general managers a lot about guests’ experiences: what they liked and what they thought fell short and could use improvement. Guests often will praise team members as a whole, thanking associates for their service and thoughtfulness.

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M&R continues to make promoting from within a high priority as a way of motivating associates to go “the extra mile,” and in the process build a career in hospitality. Zonia Batres joined the company in 2017 and is an excellent example of an employee who benefitted from the promote-from-within strategy.

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Mindful of the powerful reach that social media platforms have achieved among the traveling public, Danielle Koeller, M&R’s regional director of digital, e-commerce and social media, launched an Instagram campaign recently to promote M&R’s soon-to-open 165-room Le Méridien New York, Fifth Avenue.

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The opening of the TownePlace Suites New York Manhattan/Times Square on West 44th Street, off Eighth Avenue, in 2018, marked a milestone for both M&R Hospitality Management and Marriott International, the brand’s parent company. For M&R, it was the entry into the expanding extended-stay lodging category. For Marriott, it was the first TownePlace Suites in New York, the country’s largest hotel market.

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When people think about employee benefits, they tend to think of medical and dental benefits, given their importance to associates and their families’ health and well-being. M&R offers extensive coverage in these areas for eligible employees. But M&R also offers eligible associates a range of other useful benefits, including to help with commuting costs.

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Yan Chung, left, general manager of the Fairfield by Marriott New York Manhattan/Central Park, presents a gift card to Janeel Brown, front desk supervisor, who was named Employee of the Quarter for the third quarter.

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Radisson Hotel New York Wall Street GM Benjamin Ortiz, right, surprises Director of Front Office Gabriel Grillo with a pizza lunch. Gabriel was honored for stepping up to extinguish a potentially dangerous fire that broke out in a hotel storage area in August.

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