Guest Service Agent Delivers ‘Rock Star’ Hospitality

In the world of hospitality, it’s the small, thoughtful gestures that often make the biggest impact. This was evident recently at the Fairfield New York Manhattan/Central Park, where Guest Service Agent Lazelle Davis turned a stay into a memorable experience for a weary traveler.

The guest was so touched by Lazelle’s attentive service that he took the time to express his gratitude with a heartfelt note that read: “Thank you for your welcoming hospitality; it made me feel at home. You singlehandedly made an Average Joe feel like a rock star.”

This note of thanks serves as a reminder of the powerful impact one individual can have in the hospitality industry.

Lazelle, who just celebrated her one-year anniversary at the property on Oct. 18, believes that the little things — genuine smiles, attentive listening and thoughtful gestures — can leave a lasting impression.

Lazelle’s commitment to going above and beyond for every guest can be seen in her daily interactions. From offering personalized recommendations for local attractions to ensuring that every guest feels valued and cared for, she exemplifies the kind of hospitality that sets the hotel apart.

General Manager Yan Chung said the sentiment reflects the level of service that Lazelle brings to work each day. “Her warm, positive attitude and ability to connect with guests is not just a skill; it’s a passion,” she said. “We are proud to have her as part of our team at the Fairfield by Marriott New York, where we aim to treat every guest like a rock star!”