May 2023

M&R’s general managers take their role as mentor seriously. Here are the thoughts of five more GMs on mentoring.

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While night work isn’t for everyone, it is for Zachary Thomas, night auditor at the Hampton Inn Joplin in Missouri. Starting his shift at 11 p.m. is perfect because it gives him free time earlier in the evening to pursue his avocation: acting in community theater.

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The Holiday Inn New York City – Times Square’s general manager, Felix Maldonado, and Vanessa Ng, assistant general manager, believe in showing appreciation, both to guests and the hotel’s staff.

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Kemol Dixon, a 32-year hospitality industry veteran with extensive experience with select-service and upscale brands, is the new general manager of the Comfort Inn Prospect Park - Brooklyn.

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London-based Business Traveller magazine recently featured M&R’s Le Méridien New York, 5th Avenue, highlighting the property’s artwork, including its “luminous acrylic wall sculpture” and “textile column that merges units of color and patchwork.”

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Cleo Clarke, M&R’s Vice President of People and Culture, shares his thoughts on recruiting and retaining qualified workers in “Transforming the Great Resignation into the Great Retention,” a bylined column in the February edition of Hotel Executive, a respected online resource for the hospitality industry.

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It could be a local politician, successful sports figure, recognizable actor or a widely known business leader checking in to the hotel or stopping by for a meeting or social engagement. They could be traveling with an entourage or by themselves.

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Associates at the Hilton Garden Inn New York Times Square South got behind efforts to support National Autism Awareness Month, an April observation sponsored by the Autism Awareness Foundation.

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Susanna McCoon, general manager of the Holiday Inn Express Manhattan Midtown West, left, welcomes her team to a luncheon honoring the housekeeping staff and employee of the month.

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