November 2022

M&R Hotel Management is pleased to reintroduce its annual Year-End Awards program, which honors employees who have gone “above and beyond” in the performance of their duties, exceeding the expectations of their coworkers and managers. The program also honors one property in the M&R portfolio as Hotel of the Year.

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M&R has opened the latest addition to its portfolio, the 381-room Holiday Inn LIC – LaGuardia West. Located in the New York borough of Queens, the hotel joins three other M&R-operated Holiday Inn hotels in New York City, at Times Square, the Lower East Side and Kennedy International Airport, also in Queens.

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Pratik Amin has joined M&R as general manager of the newly opened, 381-room Holiday Inn LIC – LaGuardia West. A 13-year hospitality industry veteran, Pratik previously was general manager of the 166-room Hyatt Place Fort Lee / George Washington Bridge in Fort Lee, New Jersey. 

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Guest service agents on the front desk at the Hilton Garden Inn New York Times Square South are accustomed to seeing a range of guests checking in. The majority are traditional business and leisure travelers. Occasionally, however, guests show up that break the norm. Most recently, that occurred the first week of October when the annual New York Comic Con was held at the Jacob K. Javits Convention Center on 11th Avenue at 34th Street.

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Open enrollment for M&R employees eligible to receive benefits begins this month. M&R takes pride in being able to provide associates and their families with a wide range of competitive employee benefits. “Your benefits are an important part of your total compensation,” said Cleo Clarke, vice president of human resources.

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Ghosts and goblins, skeletons and all manner of jack-o-lanterns festooned hotels throughout the M&R portfolio in celebration of Halloween last month. 

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Also known as the Festival of Lights, Diwali is a five-day celebration that denotes the beginning of the fiscal year in India. As one of the most popular and celebrated Indian holidays, Diwali symbolizes the spiritual victory of light over darkness, good over evil and knowledge over ignorance.

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If rank-and-file associates ever wonder about the contribution they’re making to the daily operation of their hotels, they should consider Carlos Diaz, bell captain at the DoubleTree by Hilton New York Times Square West, who was featured in a recent Facebook post that generated dozens of positive guest and team member comments.

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Johnnie Bovain, guest service agent at the Fairfield by Marriott New York Manhattan/Central Park in New York, displays a drawing of the hotel front desk presented by a boy who traveled with his family from Germany and stayed at the property in October.

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